From a relatively young age, Arne began to demonstrate his
leadership skills when at the age of twenty, he became the youngest 7-11 Store
Manager in the history of the Canadian company. While a Sales Rep for a paint
company in Prince George, BC in 1993, Arne purchased his first 486 laptop with
the express purpose of using contact management to manage his large customer
base. Growing his territory to one of the largest dollar and profit margin areas in the
company, Arne was promoted to a sales territory in the Fraser Valley.
Arne moved to Benjamin Moore Paint in 1999, and took over
the Fraser Valley territory. Through his selling skills, effective use of
contact management, and business technology, Arne accomplished double-digit
growth in all but one of the six years he managed his territory. In 2003, Arne
was asked to lead the Canadian implementation of Microsoft Customer
Relationship Management (CRM) for Benjamin Moore. Arne accomplished this while
continuing to manage his growing territory, as well as attend the Sales and
Marketing Management Program at UBC.
After completion of the Canadian project, Arne was asked to lead the business side of the North American CRM
implementation for Benjamin Moore, full time. As the Senior Business Project
Management Analyst for Benjamin Moore, headquartered in New Jersey, Arne lead
the CRM initiative while continuing to live in Chilliwack. Arne
has now gladly given up crazy travel schedule to work with companies in the Fraser Valley.
In
2007, Arne authored a research paper entitled “The CRM Dilemma” which has
received much acclaim within the CRM industry, and has been noted on several
internal Microsoft blogs for its unique approach to the lack of CRM adoption by users.
Arne has recently finished his second term as chairman of Yarrow Alliance Church and is currently leading the finance team. Arne will be heading down with a team again this year to build a house for a single mom in an impoverished area of Mexico.
For businesses and individuals, Arne brings a vast array of knowledge and experience in the
following areas:
- Business productivity applications
- Strategic planning and brainstorming
- Business project management
- Project team coordination
- ERP needs analysis
- Customer relationship management
- Primary and secondary market research
- Mobile device applications, providers, and cost reduction
- Product research
- Space planning
- Human resources planning
- Employee bonus program development
- Executive reports and decision making tools
- Systems analysis
- Sales planning
- Public speaking and presentation creation
- Email, calendar, task, and time management tools
- Meeting and agenda planning
- Navigating bureaucratic environments
- Safety and security planning
- Process automation planning
- Internal communications
To accomplish these projects, Arne brings a unique consulting approach and is an expert in a wide variety of applications and tools including:
- ZOHO Projects (Online collaborative and secure project management)
- MS Outlook with Business Contact Management
- MS Excel, Word, and PowerPoint
- MS Visio
- MS One Note
- MS Dynamics
- Clear Context (Great Outlook add-on)
- Companionlink (Outlook BCM information for Blackberries)
- Camtasia (Creating training and PowerPoint videos)
- Snagit
Consulting fees are based on an hourly, daily, or total fixed-price project basis. Project work is only taken on in the Fraser Valley area, but speaking engagements are available worldwide. |